How Can I Check the Balance on My Card?
Account information is available online, just go to www.bankofamerica.com/azdesEPC and have your card number and PIN ready.
Or contact Bank of America: 1 (855) 847-2030.
Hearing-impaired customers call TTY: 1 (866) 656-5913.
I Have Checked the Balance on My Card and No Payments Have Been Made.
First, make sure you have reviewed your claim payment information online to determine the status of your Unemployment Insurance (UI) claim (how to obtain payment information). UI benefit payments are released once your application is processed and you have met all eligibility requirements (please note: if you are filing a new claim, you will be required to serve a Waiting Week). If issues arise on your UI application, the Department will need to determine whether you will be entitled to UI benefits. It may take three weeks to determine eligibility. If you meet all eligibility requirements and payments are released, it may take up to 2 business days to post to your EPC account.
Click here to view frequently asked questions about the EPC conversion to Bank of America and to obtain contact information for JP Morgan/Chase Bank (if payments were previously deposited to that debit card and you have a balance).