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Electronic Payment Card (EPC)

The Electronic Payment Card (EPC) works like your bank debit card and offers an easy, safe and convenient way to access your Unemployment Insurance Benefits. With the EPC, you can access your cash 24 hours a day, 7 days a week through Automated Teller Machines (ATMs) and Point-of-Sale retailers throughout the state and across the country.

THIS CARD IS VALID FOR THREE YEARS. YOU MUST KEEP IT FOR CURRENT AND FUTURE PAYMENTS

 
Receiving

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How Can I Check the Balance on My Card?

Account information is available online, just go to www.bankofamerica.com/azdesEPC External Link Icon and have your card number and PIN ready.

Or contact Bank of America: 1 (855) 847-2030. 

Hearing-impaired customers call TTY: 1 (866) 656-5913.

I Have Checked the Balance on My Card and No Payments Have Been Made.

First, make sure you have reviewed your claim payment information online to determine the status of your Unemployment Insurance (UI) claim (how to obtain payment information).  UI benefit payments are released once your application is processed and you have met all eligibility requirements (please note: if you are filing a new claim, you will be required to serve a Waiting Week). If issues arise on your UI application, the Department will need to determine whether you will be entitled to UI benefits. It may take three weeks to determine eligibility. If you meet all eligibility requirements and payments are released, it may take up to 2 business days to post to your EPC account.

Click here to view frequently asked questions about the EPC conversion to Bank of America and to obtain contact information for JP Morgan/Chase Bank (if payments were previously deposited to that debit card and you have a balance). 

Activation
Fees
Balance
Expiration Date
Lost Cards
 
 
 
 
 
 
 
 

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