Receiving Cash Assistance Benefits

How and when will I receive my Cash Assistance Benefits?

After your eligibility interview, you will be mailed a QUEST Electronic Benefits Transfer (EBT) card issued by JP Morgan. The card generally arrives before the eligibility notice.  Please note: you may receive the EBT card even if you are not eligible.  The EBT card works just like an ATM/debit card and can be used at most local grocery stores and stores where QUEST is accepted. If you are eligible for Cash Assistance benefits, your benefits will be available at 5 a.m. on the first day of the month.

Read more about the EBT card and refer to the pamphlet Information about using your Arizona EBT Card (1628 KB PDF) for a guide on selecting your pin.

You may monitor your Cash Assistance benefit information, including your monthly amount, on-line at MyFamilyBenefits.

How long can I receive Cash Assistance Benefits?

The Federal Lifetime Benefit Limit restricts the primary applicant and his or her spouse to receive Cash Assistance for 60 months, in Arizona or any other state, unless exempt. The lifetime limit does not apply to members of the household who are under 18.

Some tribes may have exemptions based on high unemployment rates where they live.

The State Benefit Limit restricts the primary applicant and his or her spouse to receive Cash Assistance, for themselves or only for a dependent child, for 24 months in the State of Arizona, unless exempt. The State Benefit Limit does not apply to Tribal TANF. 

How can I receive one large lump-sum payment?

You may be eligible for one large lump-sum payment through the Grant Diversion Program. Ask your eligibility interviewer about this program during your interview.  You will also receive this payment on an EBT card.

Are there any additional requirements?

Yes, to continue receiving benefits you are required to renew your benefits on a regular basis. Learn more.

Please note: Arizona state law prohibits the use of the Cash Assistance EBT card at all ATMs and point-of-sale terminals located in liquor stores, gambling casinos, race tracks, and adult entertainment establishments.  Your Cash Assistance must be used only to provide for the basic needs of the children and adults for whom assistance is being provided.

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