Contact Family Assistance Administration (FAA)


Chat or email: Available from our Health-e-Arizona Plus website where you may also submit your application.  

Phone: 1-855-432-7587 or 1-855-HEAplus


Office Locations 


Electronic Benefits Card (EBT)  


AHCCCS Health Insurance (Medical Assistance)

  • Health plan enrollment information, call:
    • 1-855-432-7587 or
    • 1-855-HEAplus

Policy Manual help

  • Call the FAA Policy Support Team at (602) 774-5523 (M-F 8 a.m. to 5 p.m.) or send an e-mail to for any of the following: 
    • Assistance using and locating policy in the FAA Policy Manual and the EPM 
    • Assistance accommodating disabled or handicapped persons to access and obtain policy from the FAA Policy Manual and the EPM
    • When encountering problems in accessing the FAA Policy Manual and the EPM 


Government Use Only 


Large textLarge Font Small textSmall Font   PrintPrint EmailEmail  Average2out of 5
LEP Flags