Frequently Asked Questions about Payment Gateway
What is the State of Arizona Child Support Payment Gateway?
The State of Arizona Child Support Payment Gateway is a system that allows parents to make their child support payments electronically. This allows payments to be made through the internet, phone, or they can be walked in at the local office using point of sale terminals.
What is an Electronic Payment?
Electronic Payments offer an alternative to sending checks through the mail. It is no longer necessary to write a check, swipe a credit card, or handle paper money. Electronic Payments (E-Pay) are payments that do not involve paper checks. The Division of Child Support Services (DCSS) accepts both credit card payments and ACH (electronic checks) payments online.
What is the convenience of offering Electronic Payments (E-Pay)?
The site is private and secure, meeting Payment Card Industry Data Security Standards (PCIDSS) requirements. It is:
- Convenient and easy to use
- Online access is 24 hours a day, 7 days a week
- Saves money, no more paying postage to mail a check
- Saves time, no waiting in line to pay your account
Are there any fees involved?
At the current time there are no fees. DCSS reserves the right to add a processing fee at a future date.
What are the benefits of Electronic Payments?
It eliminates the possibility of lost or stolen checks; eliminates postage expense, and reduces the risk of late payments; ensures rapid, timely, and accurate payments; helps to ensure security, and confidentiality for all transactions; and allows parents to schedule future payments.
May I pay child support electronically even if I am not required to?
Yes, a parent may pay their child support electronically.
How do I enroll to pay my child support electronically?
Can I pay by credit card?
Yes, credit cards with the VISA, MASTERCARD, and Discover logos may be used to make payments through the State of Arizona Child Support Payment Gateway. You will need your credit card number, three digit security code from the back of the card, and the billing zip code of the credit card.
What is an American Banking Association (ABA) check routing number?
The ABA number, or routing transit number, is a nine-digit bank code number assigned by the financial institution on which the account is drawn. This number is usually on the bottom left of the check. It is necessary in order to complete a bank-to-bank electronic transfer.
Can I use my checking account?
Yes, the State of Arizona Child Support Payment Gateway allows for a designated bank account (checking or savings) to be debited for payments. The bank ABA check routing number and your account number are needed when using your checking account.
How long will it take for a payment to post to my case after I pay through the State of Arizona Child Support Payment Gateway?
Credit card payments will post within two business days and bank debits will post within three business days.
How will I know if the Division of Child Support Services received my payment?
Parents may call the customer service numbers 602-252-4045 or 1-800-882-4150 to confirm a payment was received and processed on their case. If you pay at the local office or through the Internet, a receipt will be issued for the payment.
What is Pay by Phone?
Pay by Phone allows you to enter payment information using the keypad of a touch-tone telephone. For more information you may contact customer service at 602-252-4045 or 1-800-882-4150.
Who may I call to get more information about electronic payments?
You may contact our Customer Service Unit from 7 a.m. to 6 p.m., Monday - Friday, Mountain Time.
602-252-4045 or 1-800-882-4150.