Family Assistance Policy Manual

The Family Assistance Administration (FAA) provides this resource to allow interested parties to view the administration's program policy for Cash Assistance, Nutrition Assistance, Medical Benefits and State Public Assistance Programs. 

Review the FAA Policy Manual for the policies regarding Cash Assistance, Nutrition Assistance and State Public Assistance Programs.

Review Arizona's Eligibility Policy Manual (EPM) for the policy regarding the Medical Assistance Program. Select the Medical Assistance (MA) volume in this manual.



  FAA Policy Manual

  EPM Medical ManualExternal Link Icon 


Note: The FAA Policy Manual and EPM uses "cookies". For this resource to function properly, cookies, JAVA and JavaScript must be enabled in your browser.

For assistance when encountering problems in accessing the FAA Policy Manual and EPM, please call the Resolution Center Help Desk at 888-875-7144 or 602-364-4419 (M-F 6 a.m. to 6 p.m.).

For assistance using and locating policy in the FAA Policy Manual and EPM, please call the FAA Policy Navigational Help Desk at 602-774-5523 (M-F 8 a.m. to 5 p.m.), or send an email to

For assistance accommodating disabled or handicapped persons to access and obtain policy from the FAA Policy Manual or EPM, please call the FAA Policy Support Team at 602-774-5523 (M-F 8 a.m.-5 p.m.), or send an email to

For general information regarding the FAA, please call the following: from area codes (602), (480), (623), and out-of-state, call 602-542-9935; from all other Arizona area codes call 800-352-8401.

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