Electronic Benefits Transfer (EBT) Card
The benefits are transferred into an account in your name. You will be issued a Electronic Benefits Transfer (EBT) QUEST card by JPMorganChase. The card is used like a debit card, to withdraw your cash benefits from an Automatic Teller Machine (ATM) displaying the QUEST symbol or used to purchase food with your Nutrition Assistance benefits. You may also use your QUEST card to purchase products from certain retail merchants.
You are responsible for your EBT Card and Personal Identification Number (PIN) and the use of your benefits. KEEP THIS NUMBER PRIVATE! If your Cash Assistance or Nutrition Assistance account is accessed and used with your card or your EBT alternative holder card, the benefits will not be replaced. Benefits will not be considered for replacement until after they have been reported lost or stolen and will be limited to benefits remaining in your Electronic Benefit Transfer account as of the date of the report.
Report Lost/Stolen EBT Card
Contact the DES Office Locator or call JP Morgan Customer Service at 1-888-997-9333.
Check Your Balance
Call JP Morgan Customer Service at 1-888-997-9333 or
Login to your EBT Account at JPMorganChase to:
- review your transactions,
- check your balances,
- reset your PIN,
- contact customer service and much more.
For assistance with the JPMorganChase Web site call 1-866-352-5878.
Add an Authorized User
To add an authorized user to your EBT card complete and submit the Designation of EBT Alternate Card Holder Form (70 KB DOC).