division of Aging and Adult Services

Arizona Long Term Care Ombudsman Resources and Publications

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Long Term Care Ombudsman Brochures


Long Term Care Ombudsman Forms


Long Term Care Ombudsman Manuals
The Long-Term Care Ombudsman Manuals are reference guides for regional staff. They use the manuals during training of new staff and volunteers, and as a guide during the course of their Ombudsman duties. They contain general information regarding the role of the Ombudsman, as well as applicable state and federal policy and law.


Long Term Care Ombudsman Policy and Procedures


Links to Additional Resources

  • Connect for HealthcareExternal Link
    An inexpensive monthly online service for the families and loved ones of those in long term care. It enables our participating care providers to quickly and easily give you and your family simple, proactive wellness updates on a weekly or twice-weekly basis.
  • Assisted Living Facilities in ArizonaExternal Link
    Learn about Assisted Living, find Arizona Assisted Living Facilities, and more.
  • Arizona Department of Health Services, Division of Licensing ServicesExternal Link
    Licenses and monitors health and child care facilities and providers throughout Arizona. Licensing inspections, on-site surveys, and complaint investigations are conducted to promote quality care and safety and ensure that performance standards are met for facility operation and maintenance.

The issues of abuse, neglect and exploitation of long term care residents are of critical importance and should be reported and investigated promptly. The state agency given the responsibility to receive and investigate incidents of abuse, neglect, or exploitation of incapacitated or vulnerable adults is Adult Protective Services. They may be contacted at:

Adult Protective Services Central Intake

Statewide Toll-Free Reporting Line
1-877-SOS-ADULT (1-877-767-2385)
TDD: 1-877-815-8390
FAX (602) 277-4984

If you suspect that a vulnerable senior living in a long-term care facility is being abused, neglected or exploited, you may also contact the Arizona Department of Health Services, Division of LicensingExternal Link 150 N. 18th Ave (Suite 440) Phoenix, AZ 85007 - (602) 364-2690


Key Links   Complaints?   DAAS Quick Links
    The Ombudsman Program accepts complaints from any source. If you have a complaint, concern or would like more information, the Ombudsman Program is available to assist you. To contact your local Long Term Care Ombudsman, locate and contact your local Area Agency on Aging.  

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