Long Term Care Ombudsman (LTCO)
The program grew out of efforts by both federal and state governments to respond to widely reported concerns that our most frail and vulnerable citizens (those living in long term care facilities) were subject to abuse, neglect and substandard care. These residents also lacked the ability to exercise their rights or voice complaints about their circumstances. The primary purpose of the Long Term Care Ombudsman Program is to identify, investigate and resolve complaints made by or on behalf of residents of long term care facilities.
Educating residents, families, facility staff and the community about long term care issues and services
Promoting and advocating for residents’ rights
Assisting residents in obtaining needed services
Working with and supporting family and resident councils
Empowering residents and families to advocate for themselves
The Ombudsman Program will make every reasonable effort to assist, advocate and intervene on behalf of the resident. When investigating complaints, the program will respect the resident and the complainant’s confidentiality and will focus complaint resolution on the resident’s wishes.