Contact Unemployment Insurance (UI) Benefits

 

The AZ Unemployment Insurance Call Center hours are currently 8:00 a.m. until 5:00 p.m. (except for official Arizona State holidays). 

The following schedule has been implemented to balance out the number of incoming calls.
View AZ Unemployment Insurance Call Center Phone Options

 

 If your Social Security Number ends with:

1, 2 or 3 calls are accepted on Monday
4, 5 or 6 calls are accepted on Tuesday
7, 8 or 9 calls are accepted on Wednesday
0 calls are accepted on Thursdays
  Friday is open for all regardless of your Social Security Number

Calls can only be accepted as shown above.  If your assigned
day falls on a holiday, your call-in day moves to Friday.

  AZ Unemployment Insurance Call Center Telephone Numbers:

  • Toll Free: 1 (877) 600-2722
  • Phoenix: (602) 364-2722
  • Tucson: (520) 791-2722
  • TDD (Telecommunications Device for the Deaf): 1 (877) 877-6226 Toll-Free
  • Contact Via Email

If you are calling to obtain information or you have general questions regarding your Bank of America debit card (EPC), contact their Customer Service division, toll free at 1 (855) 847-2030 or visit Bank of America Arizona DES Electronic Payment Card External Link Icon.

To inquire about the status of your claim or obtain payment information call our automated phone system: 

  • Toll Free: 1 (877) 766-8477
  • Phoenix: (602) 417-3800
  • Tucson: (520) 884-8477
  • TDD (Telecommunications Device for the Deaf): 1 (877) 877-6226 Toll-Free

Note: Information about your claim status or payments can also be obtained online via the Internet.  View this page for more information.

Mailing Address for AZ Unemployment Insurance Call Center:

Department of Economic Security
Unemployment Insurance Administration
P. O. Box 29225
Phoenix, Arizona 85038-9225  

FAX Numbers:

 

Phoenix:          

(602) 364-1210

(602) 364-1211

 

Tucson:            

(520) 770-3357 

(520) 770-3358  

Repay an Unemployment Insurance Benefit Overpayment

You may use the DES Online Payment System External Link Icon to make payments with a valid Visa, MasterCard, Discover or American Express credit card.  Note: to use the online system, you will need your DES Account Number which is the ten-digit number shown on your Billing Statement (also referred to as Claimant ID on your Determination of Overpayment).  If you wish to make arrangements to repay your overpayment, contact the DES Office of Accounts Receivable and Collections (OARC) at (602) 252-0024 or toll free in the state of Arizona at 1 (800) 236-1475.


Report Problems with either of the online UI Benefit Systems:

Problems may be reported via Email.

Client Advocate

Contact the Client Advocate if you have a complaint about an Unemployment Insurance related matter or the service you received.  Note: telephone calls to the Client Advocate must be made on certain days of the week, according to the last digit of your Social Security Number (see schedule). 

  • Phone: (602) 542-5954
  • DES Unemployment Insurance Administration
    Site Code 860B
    P.O. Box 6123
    Phoenix, Arizona 85005-6123
  • Via Email

Appeals

Appellate Services Administration (ASA) Offices

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