Contact Unemployment Insurance Benefits


The AZ Unemployment Insurance Call Center hours are currently 8:00 a.m. until 5:00 p.m. 
(except for official Arizona State holidays). 

AZ Unemployment Insurance Call Center Telephone Numbers:

  • Toll Free: 1 (877) 600-2722
  • Phoenix: (602) 364-2722
  • Tucson: (520) 791-2722
  • TDD (Telecommunications Device for the Deaf): 1 (877) 877-6226 Toll-Free
  • Contact Via Email

If you are calling to obtain information or you have general questions regarding your Bank of America debit card (EPC), contact their Customer Service division, toll free at 1 (855) 847-2030 or visit Bank of America Arizona DES Electronic Payment Card External Link Icon.

To use our our automated Telephone Information and Payment System (for recorded information about your claim or payment status): 

  • Toll Free: 1 (877) 766-8477
  • Phoenix: (602) 417-3800
  • Tucson: (520) 884-8477
  • TDD (Telecommunications Device for the Deaf): 1 (877) 877-6226 Toll-Free

Note: Information about your claim status or payments can also be obtained online via the Internet.  View this page for more information.

Mailing Address for AZ Unemployment Insurance Call Center:

Department of Economic Security
Unemployment Insurance Administration
P. O. Box 29225
Phoenix, Arizona 85038-9225  

FAX Numbers:



(602) 364-1210

(602) 364-1211



(520) 770-3357 

(520) 770-3358  

Repay an Unemployment Insurance Benefit Overpayment

You may use the DES Online Payment System External Link Icon to make payments with a valid Visa, MasterCard, Discover or American Express credit card.  Note: to use the online system, you will need your DES Account Number which is the ten-digit number shown on your Billing Statement (also referred to as Claimant ID on your Determination of Overpayment).  If you wish to make arrangements to repay your overpayment, contact the DES Office of Accounts Receivable and Collections (OARC) at (602) 252-0024 or toll free in the state of Arizona at 1 (800) 236-1475.

Report Problems with either of the online UI Benefit Systems:

Problems may be reported via Email.

Client Advocate

Contact the Client Advocate if you have a complaint about an Unemployment Insurance related matter or the service you received. 

  • Phone: (602) 542-5954
  • DES Unemployment Insurance Administration
    Site Code 860B
    P.O. Box 6123
    Phoenix, Arizona 85005-6123
  • Via Email


Appellate Services Administration (ASA) Offices

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